• What is the reliability of your network?
• Will there be a delay in the delivery of my email?

Spam Filtering

• How do you know which messages are spam emails?
• What happens to the spam emails?

Virus Filtering

• I already have virus protection, why do I need yours?
• What virus engines do you use and why?

Quarantine

• How does the Quarantine work?

Black & White Lists

• What is a black/white list?
• How do the administrative black/white lists work with the user level black/white lists?